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94023

Conflict Management Strategies Utilized by Nurse Managers and its Relationship to Vertical Dyad Linkage with Nurses

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Last updated: 22 Jan 2023

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Abstract

Background: Conflict management skill is an essential skill for an effective nurse leader. As inappropriate use of conflict resolution skills leads to degeneration of communication and poor working relationships particularly between nurse leader and their staff nurses. Aim:the current study aimed todetermine the relationship between conflict management strategies used by head nurses, and the quality of vertical dyad linkage at Port Said hospitals. Subjects and Methods: A descriptive correlational design was applied in this study on 31 head nurses and 203 staff nurses working in Port Said General Hospital and Port Said Health Insurance Hospitals, using two tools; the first was Thomas-Kilmann conflict mode instrument to assess head nurses' preferred conflict resolution strategies, and the second was vertical dyad linkage scale from staff nurses point of view. Results: The results of the present study showed more than two-thirds of head nurses (67.7%) used accommodating strategy as a primary method to resolve conflict, followed by compromising strategy used by 51.6% by them to resolve conflict and less than two third (64%) of staff nurses had a neutral relation with their head nurses. Conclusion: Based on the results of the present study, it can be concluded that, there was no statistically significance relation between conflict management strategies used by head nurses, and the quality of vertical dyad linkage in Port-Said hospitals. It was recommended that head nurses should use conflict management styles depending on the situation. In addition to, develop an in-group relationship with as many staff nurses as possible.

DOI

10.21608/pssjn.2020.94023

Keywords

Conflict, Conflict Management, Head Nurses, Staff nurses, vertical dyad linkage

Authors

First Name

Sanaa

Last Name

Ibrahim

MiddleName

Abdelazeem

Affiliation

Professor of Nursing Administration, Faculty of Nursing, Port Said University

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Orcid

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First Name

Hind

Last Name

Mohamed

MiddleName

Abdullah

Affiliation

lecturer of Nursing Administration, Faculty of Nursing, Port Said University

Email

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City

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Orcid

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First Name

Heba

Last Name

El-Gazar

MiddleName

Emad

Affiliation

Assistant lecturer of Nursing Administration department, Faculty of Nursing, Port Said University, Egypt

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City

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Volume

7

Article Issue

2

Related Issue

12922

Issue Date

2020-06-01

Receive Date

2020-06-05

Publish Date

2020-06-01

Page Start

1

Page End

19

Print ISSN

2356-8658

Online ISSN

2682-3241

Link

https://pssjn.journals.ekb.eg/article_94023.html

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https://pssjn.journals.ekb.eg/service?article_code=94023

Order

11

Type

Original Article

Type Code

866

Publication Type

Journal

Publication Title

Port Said Scientific Journal of Nursing

Publication Link

https://pssjn.journals.ekb.eg/

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Details

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Article

Created At

22 Jan 2023