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37973

The Relationship between Quality of Work Life and Organizational Citizenship Behavior among Nurses at El-Mansoura Health Insurance Hospital

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Last updated: 22 Jan 2023

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Abstract

Background: A high quality of work life (QWL) is essential for all organizations to continue to attract and retain employees. Quality of work life is a comprehensive program which is designated to increase employee satisfaction. Aim of the study: to explore the relationship between quality of work life (QWL) and organizational citizenship behavior (OCB) among nurses. Subjects & Methods: Research design: Descriptive, correlational design was utilized. Setting: This study was conducted at El-Mansoura health insurance hospital. Subjects: include convenience sample of nurses (N=250). Tools of data collection: 1st tool: Quality of work life (QWL) questionnaire and 2nd tool: Organizational citizenship behavior questionnaire. Results: The majority of the study participants had low quality of work life. On the other hand nearly to half of them had a low level of organizational citizenship behavior, And there was a highly statistical significance between total quality of work life and organizational citizenship behavior Conclusion: There was a positive correlation between total Quality of work life and Organizational citizenship behavior and there was a highly statistically significant relation between total level of the quality of work life and organizational citizenship behavior of the studied participants. Recommendations: Creating healthy work conditions for nurses and provide freedom to act according to their expectation as a professional and regular meeting must be conducted periodically between supervisors and their staff nurses to discuss and solve their problems.

DOI

10.21608/znj.2018.37973

Keywords

Quality of Work Life, citizenship, organizational citizenship behavior

Authors

First Name

Heba

Last Name

Mohamed

MiddleName

Abd El-Latif

Affiliation

Mansoura university

Email

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City

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Orcid

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First Name

Magda

Last Name

Abd El-Fattah

MiddleName

Abd El-Hamid

Affiliation

faculty of nursing, Cairo university

Email

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City

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Orcid

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First Name

Wafaa

Last Name

Mohamed

MiddleName

Moustafa

Affiliation

faculty of nursing, zagazig university

Email

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City

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Orcid

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Volume

14

Article Issue

1

Related Issue

6045

Issue Date

2018-01-01

Receive Date

2019-06-30

Publish Date

2018-01-01

Page Start

148

Page End

159

Print ISSN

2090-6110

Link

https://znj.journals.ekb.eg/article_37973.html

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https://znj.journals.ekb.eg/service?article_code=37973

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10

Type

Original Article

Type Code

837

Publication Type

Journal

Publication Title

Zagazig Nursing Journal

Publication Link

https://znj.journals.ekb.eg/

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Article

Created At

22 Jan 2023