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Evaluating Employees’ Perception of Quality Management in Travel Agencies and Its Impact on Their Performance (Applied On Egyptian Travel Agencies)

Article

Last updated: 04 Jan 2025

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Abstract

Employees' perception of TQM plays a vital role in the effective adoption of TQM philosophy. The benefits of employees' perception of TQM are creating improved quality and efficiency, increasing employees' satisfaction and facilitating the practices of TQM. This research aims to evaluate employees' perception of quality management in travel agencies and its impact ‎on their performance. In this research, a quantitative approach has been used by distributing questionnaires among employees of travel agencies. The study's population consisted of all the employees of Egyptian travel agencies category A in Cairo and Luxor. The research has utilized a questionnaire distributed among 400 employees. The number of valid answered questionnaires reached 400, representing 100% of the distributed ones. SPSS, version 25, was used to analyze the collected data. The results exposed that the level of employees' perception of TQM in Egyptian travel agencies is high. There is a significant and moderate positive correlation between employee ‎performance and TQM. The research recommends that travel agencies introduce TQM knowledge to employees regularly. Considering the recent advances conducted in this field, regular evaluation of employee perception of TQM will define the required training programs needed for enhancing employees' performance.

DOI

10.21608/ijthm.2022.270120

Keywords

Quality, perception, Total Quality Management, Employee’ satisfaction, employee performance, Egyptian Travel Agencies

Authors

First Name

Fatma

Last Name

Elkhodary

MiddleName

Elnaggar

Affiliation

Researcher, Faculty of Tourism and Hotels, Luxor University, Egypt

Email

-

City

-

Orcid

-

First Name

Noha

Last Name

Abou Elgheit

MiddleName

-

Affiliation

Faculty of Tourism and Hotels, Luxor University, Egypt

Email

noha.aboelgheit@hotmail.com

City

-

Orcid

-

First Name

Eman

Last Name

Gohar

MiddleName

Ahmed Abdallah

Affiliation

Faculty of Tourism and Hotels, Luxor University, Egypt

Email

eman_gohar2011@hotmail.com

City

-

Orcid

-

Volume

5

Article Issue

2

Related Issue

29739

Issue Date

2022-12-01

Receive Date

2022-11-16

Publish Date

2022-12-01

Page Start

71

Page End

94

Print ISSN

2535-2318

Online ISSN

2682-3632

Article File

IJTHM_Volume 5_Issue 2_Pages 71-94.pdf

PDF . 1.2MB

Link

https://ijthm.journals.ekb.eg/article_270120.html

Detail API

https://ijthm.journals.ekb.eg/service?article_code=270120

Order

270,120

Type

Original Article

Type Code

824

Publication Type

Journal

Publication Title

International Journal of Tourism and Hospitality Management

Publication Link

https://ijthm.journals.ekb.eg/

MainTitle

Evaluating Employees’ Perception of Quality Management in Travel Agencies and Its Impact on Their Performance (Applied On Egyptian Travel Agencies)

Details

Type

Article

Created At

22 Jan 2023