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206806

The Effect of Job Stress on The Employees' Performance and Turnover Intention in ‎Egyptian Hotels: Job Satisfaction as A Mediator

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Last updated: 22 Jan 2023

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Abstract

The hotels' success depends on many factors in achieving its goals where the employees' psychological, physiological health are among the most important of these factors. Job stress is one of the main topics that attracted the researchers' attention in the past few years because of its negative effects on the employees' health and the success of the organization. So, the present research aims to examine job stress and its impact on employees' performance and turnover intention through Job satisfaction of employees as a mediator variable in three-star hotels in Alexandria city in Egypt. The research depends on using a quantitative research approach to test the research hypotheses. The primary data were collected via a questionnaire survey from employees at three-star hotels in Alexandria City in Egypt which counted nine hotels according to (EHA, 2018), during the period in June to September of 2021. The sample was randomly selected to be a representation of the population. To achieve the objectives of the research, 200 questionnaire forms were distributed. While 9 were invalid. This made 191 valid forms with a response rate was (95%). Statistical analyses were performed by SPSS version 23 software and the WarpPLS version (5) is used for SEM analysis. Research results are significant at p ≤ 0.01. The results revealed that job stresses significantly affect the job satisfaction of hotels' employees. In addition, employees' job satisfaction has a positive and significant influence on employees' performance and employees' turnover intention. Insights are provided to develop and ensure effective strategies of continuous improvement, training, and learning to enhance employees' competencies for seeking work-related problems and find creative solutions for these problems and relieve their stresses. 

DOI

10.21608/ijthm.2021.206806

Keywords

Job stress, Employees' Performance, Turnover Intention, ‎Job Satisfaction, Hotels.‎

Authors

First Name

El-Hussein

Last Name

Ali ‎

MiddleName

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Affiliation

Faculty Of Tourism and Hotels, Fayoum University, Egypt ‎

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City

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Orcid

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First Name

Aliaa

Last Name

Gaber ‎

MiddleName

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Affiliation

Faculty Of Tourism and Hotels, Fayoum University, Egypt ‎

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City

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Orcid

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Volume

4

Article Issue

2

Related Issue

29115

Issue Date

2021-12-01

Receive Date

2021-11-28

Publish Date

2021-12-01

Page Start

303

Page End

321

Print ISSN

2535-2318

Online ISSN

2682-3632

Link

https://ijthm.journals.ekb.eg/article_206806.html

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https://ijthm.journals.ekb.eg/service?article_code=206806

Order

13

Type

Original Article

Type Code

824

Publication Type

Journal

Publication Title

International Journal of Tourism and Hospitality Management

Publication Link

https://ijthm.journals.ekb.eg/

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Article

Created At

22 Jan 2023