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134213

Investigating the Relationship between Organizational Justice and Organizational Excellence in Egyptian Travel Agents

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Last updated: 22 Jan 2023

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Abstract

Organizational justice represents people's perceptions about the extent of fair treatment within organizations. It consists of four dimensions; distributive, procedural, informational and interpersonal justice. On the other hand, organizational excellence could be illustrated as the impressive management which leads to the best results. It includes seven dimensions; mission statement, leadership, strategy, knowledge management, products, human resources management and customer relationship management. This study attempts to define the relationship between organizational justice and organizational excellence in Egyptian travel agents. This study applied descriptive methodology which used a cross-sectional design. Questionnaire was implemented to the gather the primary data from the sample of study from 1th August till 20th September 2020. The study included 329 tourism companies who participated with 400 employees, after revising questionnaires; only 358 questionnaires were valid for statistical analysis. The main result is that organizational justice has a predictive ability of organizational excellence in Egyptian travel agents. 

DOI

10.21608/ijthm.2020.134213

Keywords

Distributive Justice, Informational justice, Interpersonal justice. Organizational justice, Organizational Excellence, Procedural Justice

Authors

First Name

Mohamed

Last Name

Mostafa

MiddleName

Mahmoud

Affiliation

Faculty of Tourism and Hotels, Minia University, Egypt

Email

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City

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Orcid

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First Name

Mohamed

Last Name

Ezzat

MiddleName

-

Affiliation

Faculty of Tourism and Hotels, Minia University, Egypt

Email

mohamed.ezzat@mu.edu.eg

City

-

Orcid

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First Name

Hala

Last Name

Gomaa

MiddleName

Ahmed

Affiliation

Faculty of Tourism and Hotel Management, Helwan University, Egypt

Email

-

City

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Orcid

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First Name

Sabreen

Last Name

Abd Eljalil

MiddleName

-

Affiliation

Faculty of Tourism and Hotels, Luxor University, Egypt

Email

-

City

-

Orcid

-

Volume

3

Article Issue

2

Related Issue

20046

Issue Date

2020-12-01

Receive Date

2020-07-13

Publish Date

2020-12-01

Page Start

65

Page End

86

Print ISSN

2535-2318

Online ISSN

2682-3632

Article File

IJTHM_Volume 3_Issue 2_Pages 65-86.pdf

PDF . 675.5kB

Link

https://ijthm.journals.ekb.eg/article_134213.html

Detail API

https://ijthm.journals.ekb.eg/service?article_code=134213

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3

Type

Original Article

Type Code

824

Publication Type

Journal

Publication Title

International Journal of Tourism and Hospitality Management

Publication Link

https://ijthm.journals.ekb.eg/

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Article

Created At

22 Jan 2023