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245628

Role and Contribution of Knowledge Management to Development the Competitiveness in Hotel Industry

Article

Last updated: 04 Jan 2025

Subjects

-

Tags

Hospitality
Hotel management

Abstract

Knowledge represents a strategic resource of economic and social development today. It is the basis on which businesses can build sustainable operations and gain competitive advantages. Knowledge management (KM) has been embraced by businesses, particularly in the production and service sectors. However, the hotel industry has still not implemented knowledge management-focused activities to their extent. The introduction of a knowledge management strategy in the Egyptian hotel industry is taking place at a very slow pace. There is a growing awareness within the hotel industry of the need to undertake Knowledge management activities, develop a knowledge management strategy and the importance of human resources. Among researchers and managers, there is constant debate concerning the way knowledge management activities. A 54 questionnaire survey sample was selected and its size corresponded to the part of ten hotels in Cairo to determine their level of Knowledge Management and the extent to which Knowledge Management activities and strategies contribute to the development of a hotel's competitive ability. The empirical research shows that the hotel industry agrees with the fact that a developed Knowledge Management strategy and the implementation of Knowledge Management-focused activities significantly contribute to the achievement of hotels objectives and goals such as increasing productivity, developing employees, improving business efficiency and customer relation, improving human resource management and creating the environment that encourages innovations and consequently to the successful business performance. Successful business performance of hotels will help in gaining competitive advantages in the local, regional, and global markets. 

DOI

10.21608/ijhth.2021.245628

Keywords

Knowledge Management, competitiveness, Hotel Industry

Authors

First Name

Ahmed

Last Name

Atef

MiddleName

Mohamed

Affiliation

-

Email

-

City

-

Orcid

-

First Name

Mohamed

Last Name

Eissa

MiddleName

Mahmoud

Affiliation

-

Email

-

City

-

Orcid

-

Volume

15

Article Issue

1

Related Issue

27388

Issue Date

2021-06-01

Receive Date

2022-06-22

Publish Date

2021-06-01

Page Start

191

Page End

200

Print ISSN

2636-4131

Online ISSN

2636-414X

Link

https://ijhth.journals.ekb.eg/article_245628.html

Detail API

https://ijhth.journals.ekb.eg/service?article_code=245628

Order

17

Type

Original Research Articles

Type Code

806

Publication Type

Journal

Publication Title

International Journal of Heritage, Tourism and Hospitality

Publication Link

https://ijhth.journals.ekb.eg/

MainTitle

Role and Contribution of Knowledge Management to Development the Competitiveness in Hotel Industry

Details

Type

Article

Created At

22 Jan 2023