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153611

The Factors Affecting Customer Decision on Online Hotel Booking: the Case of Luxor

Article

Last updated: 04 Jan 2025

Subjects

-

Tags

Hospitality

Abstract

With the digital revolution, travelers can compare prices and get information about the experience of other guests, which can influence online hotel booking. In addition to hotel customers can readily find most of the information they need online price, location, star rating, comfort, cleanliness, security, service quality and reputation to compare hotel properties and choose the most appropriate. Online reviews and ratings have an important role in the decision-making process, reducing uncertainty. Interaction is a seriousness feature of marketing communication; hotel website interactivity is indispensable to engage customer attention towards online buying or online booking. The research objective was to shed light on the factors affecting customer decision on online hotel booking. The study has some of limitations: The data was collected through questionnaire with a sample of Luxor hotels the period of January 2020 till March 2020. The received questionnaires were 860, but the correct samples to be statistically analyzed were 720 with a percentage of 83.7 %. This tool was used to investigate the factors affecting customer decision on online hotel booking. Results showed that there are many factors such as (Previous guests' experience, location, price and loyalty program) positively influences on online hotel booking. Moreover, online hotel booking positively influences on hotel booking.

DOI

10.21608/ijhth.2020.153611

Keywords

factors, Customer Decision, Online Hotel Booking, Luxor

Authors

First Name

Hany

Last Name

Kouzmal

MiddleName

Atef

Affiliation

-

Email

-

City

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Orcid

-

First Name

Mahmoud

Last Name

Saleh

MiddleName

Ahmed Mohamed

Affiliation

-

Email

-

City

-

Orcid

-

First Name

Maisa

Last Name

Abd El-Latief

MiddleName

Fathey

Affiliation

-

Email

-

City

-

Orcid

-

Volume

14

Article Issue

Issue 3 (Special Issue)

Related Issue

15303

Issue Date

2020-03-01

Receive Date

2021-03-04

Publish Date

2020-03-01

Page Start

129

Page End

142

Print ISSN

2636-4131

Online ISSN

2636-414X

Link

https://ijhth.journals.ekb.eg/article_153611.html

Detail API

https://ijhth.journals.ekb.eg/service?article_code=153611

Order

10

Publication Type

Journal

Publication Title

International Journal of Heritage, Tourism and Hospitality

Publication Link

https://ijhth.journals.ekb.eg/

MainTitle

The Factors Affecting Customer Decision on Online Hotel Booking: the Case of Luxor

Details

Type

Article

Created At

22 Jan 2023