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92793

Evaluating the Staff Performance at the Food and Beverage Department: A Comparative Study Between the Hotels of Egyptian Company of Tourism and Hotels (EGOTH) and Accor Hotel Chai

Article

Last updated: 04 Jan 2025

Subjects

-

Tags

Hospitality

Abstract

As appraisals are considered one of the most problematic and challenging modules of human resource management in hotels, This study discusses the evaluation of staff performance at the food and beverage department, and compare between the hotel of Egyptian company of tourism and hotels (EGOTH) and Accor hotel chain. Primary data was collected using a questionnaire survey of managers and supervisors in the hotel of Egyptian company of tourism and hotels (EGOTH) and Accor hotel chain. Finally, the correlation test was conducted to identify the relationship between the challenges of the performance appraisal process and the employees' performance appraisal in the hotels under study. The results indicated that there is a significant and negative relationship between challenges of the performance appraisal process and employees' performance appraisal in the food and beverages department in both E.G.O.T.H. and Accor hotels. Finally, this study recommended that these hotels should Set clear criteria for employees' performance appraisal, characterized by fairness, accuracy, and objectivity, and emphasizing that the performance appraisal process aims to develop and improve their performance and address the shortcomings of performance rather than punishment. 

DOI

10.21608/ijhth.2019.92793

Keywords

performance, Performance Appraisal, E.G.O.T.H, Accor

Authors

First Name

Ahmed

Last Name

Hassan Mohamed

MiddleName

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Affiliation

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Email

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City

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Orcid

-

First Name

Mohamed

Last Name

Abdelwahab Morsy

MiddleName

-

Affiliation

-

Email

-

City

-

Orcid

-

First Name

Mohamed

Last Name

Sheded Hassan

MiddleName

-

Affiliation

-

Email

-

City

-

Orcid

-

Volume

13

Article Issue

2

Related Issue

13901

Issue Date

2019-09-01

Receive Date

2020-05-31

Publish Date

2019-09-01

Page Start

155

Page End

172

Print ISSN

2636-4131

Online ISSN

2636-414X

Link

https://ijhth.journals.ekb.eg/article_92793.html

Detail API

https://ijhth.journals.ekb.eg/service?article_code=92793

Order

12

Type

Original Article

Type Code

804

Publication Type

Journal

Publication Title

International Journal of Heritage, Tourism and Hospitality

Publication Link

https://ijhth.journals.ekb.eg/

MainTitle

Evaluating the Staff Performance at the Food and Beverage Department: A Comparative Study Between the Hotels of Egyptian Company of Tourism and Hotels (EGOTH) and Accor Hotel Chain

Details

Type

Article

Created At

22 Jan 2023