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43097

Memorable Experience Economy: Investigating Tourists’ Experience on Memories and Loyalty in Egypt’ Brand Resort Hotels

Article

Last updated: 04 Jan 2025

Subjects

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Tags

Hospitality
Tourism Marketing

Abstract

The concept of “experience economy “ has evolved as an imperative field of study in tourism and hospitality within the marketing discipline. Purpose -The aims of the present study is to facilitate better understanding of the concept of “experience economy", and to examine the influence of four dimensions (facets) of tourist service experience (4Es); - i.e. educational, esthetic, escapist, and entertainment experiences - on their memories and focuses on maximize their loyalty intentions, as consequence from the travel consumer perspective. The framework was tested by means of a survey of international tourists\guests who had stayed at resort hotels for at least once, to examine their experience with three tourist spots (brand resorts hotels) in Sharm El Sheikh, Egypt. The data were collected from the period of January to April 2017.A self – administered modeling was used to analyze the survey 'responses. A total of 300 questionnaires were distributed at three brand resorts hotels (three tourist spots) of Sharm El Shiekh, Egypt, out of which one hundred were returned, and two hundred international tourists\guests responded-yielding a response rate of (66.6%). Findings- The result from the finding identified that all four dimensions (facts) of tourists (as customers) experience (4Es) influence their memories and loyalty. These facets are congruent with prior work in the tourism literature. Additionally, the findings of this study revealed the customer experience scale in the context of brand resorts hotels and improves the theoretical framework progress on the experience concept in tourism and hospitality, and present serious implications for brand resort hotel marketers.

DOI

10.21608/ijhth.2017.43097

Keywords

Experience Economy, Tourists\Customers Experience (4Es), memories, loyalty Intension, Brand resort Hotels: Sharm El-Shaikh, Egypt

Authors

First Name

Nawal

Last Name

Zaki

MiddleName

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Affiliation

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Email

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City

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Orcid

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First Name

Nermeen

Last Name

Abuzied

MiddleName

-

Affiliation

-

Email

-

City

-

Orcid

-

Volume

11

Article Issue

Issue 4 (Special Issue)

Related Issue

6763

Issue Date

2017-10-01

Receive Date

2019-07-31

Publish Date

2017-10-01

Page Start

178

Page End

198

Print ISSN

2636-4131

Online ISSN

2636-414X

Link

https://ijhth.journals.ekb.eg/article_43097.html

Detail API

https://ijhth.journals.ekb.eg/service?article_code=43097

Order

3

Type

Original Article

Type Code

804

Publication Type

Journal

Publication Title

International Journal of Heritage, Tourism and Hospitality

Publication Link

https://ijhth.journals.ekb.eg/

MainTitle

Memorable Experience Economy: Investigating Tourists’ Experience on Memories and Loyalty in Egypt’ Brand Resort Hotels

Details

Type

Article

Created At

22 Jan 2023