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31505

he Influence of Perceived Organizational Support and Employee Advocacy on Organizational Commitment in Hotels

Article

Last updated: 24 Dec 2024

Subjects

-

Tags

Hospitality

Abstract

Organizational commitment (OC) achieves numerous positive organizational outcomes as well as positive employee behaviors and attitudes that help the organization to succeed. Hence, it is important to identify employee organizational commitment in hospitality organizations and recognize the factors that influence it, such as perceived organizational support (POS) and employee advocacy. Therefore, the study aimed at investigating the influence of POS and employee advocacy on OC dimensions. For achieving these objectives, data were collected using questionnaires. A convenience sample of 600 hotel employees from 8 five-star hotels in Cairo was chosen for investigation. However, only 367 valid questionnaire forms were received from the respondents, representing a response rate of 61.2 percent. Descriptive analysis, correlation analysis, and multiple regression analysis were used to analyze the data. The findings showed that the two independent factors had significant positive effects on all dimensions of OC. POS as well as employee advocacy had the highest impact on continuance commitment (CC). However, employee advocacy is more important than POS in terms of its impact on normative commitment (NC) and CC. It was recommended that hotel management should increase hotel employees' organizational commitment, particularly the affective commitment (AC), by raising organizational support through many practices, such as organizational rewards, good work conditions, promotion at work, job safety, etc. The results also suggested that hotel management should facilitate the access of employees to required information to improve employee advocacy.

DOI

10.21608/ijhth.2018.31505

Keywords

Perceived Organizational Support, organizational commitment, affective commitment, normative commitment, continuance commitment, employee advocacy

Authors

First Name

Yasser

Last Name

Abd El-Aty

MiddleName

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Affiliation

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Email

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City

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Orcid

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First Name

Amr

Last Name

Deraz

MiddleName

-

Affiliation

-

Email

-

City

-

Orcid

-

Volume

12

Article Issue

1

Related Issue

5374

Issue Date

2018-03-01

Receive Date

2019-05-11

Publish Date

2018-03-01

Page Start

155

Page End

170

Print ISSN

2636-4131

Online ISSN

2636-414X

Link

https://ijhth.journals.ekb.eg/article_31505.html

Detail API

https://ijhth.journals.ekb.eg/service?article_code=31505

Order

11

Type

Original Article

Type Code

804

Publication Type

Journal

Publication Title

International Journal of Heritage, Tourism and Hospitality

Publication Link

https://ijhth.journals.ekb.eg/

MainTitle

he Influence of Perceived Organizational Support and Employee Advocacy on Organizational Commitment in Hotels

Details

Type

Article

Created At

22 Jan 2023