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30205

Evaluating the Service Quality of Egypt National Railways from Tourists Perspective

Article

Last updated: 22 Jan 2023

Subjects

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Tags

Tourism Management

Abstract

Transportation has been an integral part of the tourism industry as it   links tourists with various touristic attractions. Tourism expands more when there are better transportation systems. The purpose of this study is to evaluate the quality of the service provided by Egypt national railways to domestic tourists in railways going from Cairo to Luxor, and present recommendations accompanied by suggested implications to achieve more improvement in the area of service quality. A questionnaire was distributed to a sample of 423 domestic tourists who have traveled on trains from Cairo to Luxor. The Quantitative method and deductive approach were employed in this research to find out the answers for the research questions and achieve its objectives. Findings indicated that most of the services provided in station facilities, train facilities and over night train accommodation were not satisfactory and were inconvenient. The study recommended that in order to enhance the quality of service they should include improvements in reservation, station improvements, reliability and punctuality, customer service, cleanliness, catering and communication facility.

DOI

10.21608/ijhth.2017.30205

Keywords

Railway Transportation, Service quality, Tourist Satisfaction and Travel Experiences

Authors

First Name

Nehal

Last Name

Eltayeb

MiddleName

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Affiliation

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Email

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City

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Orcid

-

Volume

11

Article Issue

2

Related Issue

5241

Issue Date

2017-09-01

Receive Date

2019-04-15

Publish Date

2017-09-01

Page Start

123

Page End

134

Print ISSN

2636-4131

Online ISSN

2636-414X

Link

https://ijhth.journals.ekb.eg/article_30205.html

Detail API

https://ijhth.journals.ekb.eg/service?article_code=30205

Order

9

Type

Original Research Articles

Type Code

806

Publication Type

Journal

Publication Title

International Journal of Heritage, Tourism and Hospitality

Publication Link

https://ijhth.journals.ekb.eg/

MainTitle

-

Details

Type

Article

Created At

22 Jan 2023