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27863

Empirical Analysis of Passenger Self-Service Implementation in Cairo International Airport

Article

Last updated: 04 Jan 2025

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Subjects

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Tags

Tourism Management

Abstract

The purpose of this paper is to provide an empirical analysis an airport passenger operation and to improve its efficiency. An implementing was conducted to evaluate the quantitative and qualitative efficiency of the self-service check-in booth in Cairo International Airport. As community becomes more customary with new technologies, airlines and airports are using new steps to deliver faster and smother services to airline passengers. This study includes web check-in, mobile phone check-in, check-in kiosks, and personalized check-in methods. Data were collected at Cairo International Airport on several non- sequential days. The results showed that to create satisfaction with the check-in process, e-check-in appears to play an important role as it reduces waiting times. However the new procedures are not trusted completely, so operated check-in steps are still needed. Self-check-in steps appear more important for passengers. Furthermore, web check-in appears to be a more common method, especially for travelers aged 35- 44 years.

DOI

10.21608/ijhth.2017.27863

Keywords

Self Service, Cairo International Airport, Passenger self-service, Fast Travel Program

Authors

First Name

Hussein

Last Name

Abdel Rady

MiddleName

-

Affiliation

-

Email

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City

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Orcid

-

Volume

11

Article Issue

1

Related Issue

4989

Issue Date

2017-03-01

Receive Date

2019-02-24

Publish Date

2017-03-01

Page Start

17

Page End

29

Print ISSN

2636-4131

Online ISSN

2636-414X

Article File

IJHTH_Volume 11_Issue 1_Pages 17-29.pdf

PDF . 692.2kB

Link

https://ijhth.journals.ekb.eg/article_27863.html

Detail API

https://ijhth.journals.ekb.eg/service?article_code=27863

Order

2

Type

Original Article

Type Code

804

Publication Type

Journal

Publication Title

International Journal of Heritage, Tourism and Hospitality

Publication Link

https://ijhth.journals.ekb.eg/

MainTitle

Empirical Analysis of Passenger Self-Service Implementation in Cairo International Airport

Details

Type

Article

Created At

22 Jan 2023