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180778

Evaluation of clients and care providers Satisfaction from provided services of Movable clinics, Rural Sohag; Sohag governorate-Upper Egypt.

Article

Last updated: 04 Jan 2025

Subjects

-

Tags

Community Medicine.

Abstract

Background: In Egypt, the "Mobile Clinics" project has started in 1997 to provide many services including non-fee family planning/reproductive health services. Higher patient satisfaction is central to the success of any healthcare system. Objective: To assess client satisfaction with mobile clinics at Elbelina district - Upper Egypt aiming to improve the services introduced by it. Methods: This descriptive cross-sectional study was conducted on 428 clients who attended the mobile clinics in El-Baliana district (Sohag) during the period January–June 2020 and fulfilled inclusion and exclusion criteria. A questionnaire was designed to assess the satisfaction of clients with the services provided by mobile clinics and the enrolled participants were interviewed by well-trained interviewers in the mobile clinics during the scheduled break times. Results: 74.8% of the enrolled clients were females and 83.2% of them were married. 79.4% of the visits were repeated, 75.9% of them were non-scheduled and 53% of clients attended the mobile clinics for family planning services. A statistically significant association was found between sex and satisfaction level of registration services as well as health insurance office. Changes in residency were associated with statistically significant changes in the satisfaction levels of reception services, the satisfaction of the levels of attention and professionalism of the nursing staff, and satisfaction of the attention and professionalism of the physician. Conclusion: This indicates that the mobile clinic service represents an important model for the delivery of healthcare to communities in geographically and topographically inaccessible areas. Keywords: Mobile clinics; Client satisfaction.

DOI

10.21608/smj.2021.75669.1251

Keywords

Evaluation, Satisfaction, Movable clinices, Services

Authors

First Name

Magda

Last Name

Ali

MiddleName

Mohamed

Affiliation

Public health and Community medicine,Sohag University,Egypt

Email

magdamohameda@yahoo.com

City

Sohag

Orcid

-

Volume

25

Article Issue

2

Related Issue

23098

Issue Date

2021-04-01

Receive Date

2021-05-09

Publish Date

2021-04-01

Page Start

70

Page End

83

Print ISSN

1687-8353

Online ISSN

2682-4159

Link

https://smj.journals.ekb.eg/article_180778.html

Detail API

https://smj.journals.ekb.eg/service?article_code=180778

Order

10

Type

Original Article

Type Code

785

Publication Type

Journal

Publication Title

Sohag Medical Journal

Publication Link

https://smj.journals.ekb.eg/

MainTitle

Evaluation of clients and care providers Satisfaction from provided services of Movable clinics, Rural Sohag; Sohag governorate-Upper Egypt.

Details

Type

Article

Created At

22 Jan 2023