Background: The ability for patients to evaluate healthcare based on their experiences is one of the new responsibilities that have been accorded to them in the current concept of healthcare quality. A survey of the literature reveals that communication-related difficulties are crucial among the fundamental factors used to gauge patients' happiness. Objectives: The study's goal was to identify the elements of patient contact with a family doctor that are of particular significance. Materials and methods:  A review of the literature from the years 2018–2022 on communication with family doctors was performed, including articles based on both quantitative and qualitative studies. The main source of the data was the English-language online database PubMed, in which articles were searched for based on such key words as: “medical consultation", “family doctor", “general practitioner", “communication", “patient's perspective". Furthermore, information was searched for in Polish-language journals, books and textbooks for physicians, using a method of manual screening Conclusion: Building a therapeutic doctor-patient relationship, which is the essence of medicine, depends on effective doctor-patient communication. This is crucial for the provision of high-quality medical treatment. The breakdown in the doctor-patient connection is the cause of a great deal of patient discontent and complaints. However, many medical professionals prefer to exaggerate their communication skills. Numerous articles on this significant subject have been written in the literature throughout the years. Doctors with stronger interpersonal and communication skills are able to identify issues early, avoid medical emergencies and costly interventions, and provide their patients more assistance. This might result in improved results, increased patient comprehension of health concerns, and better adherence to the prescribed course of action, as well as cheaper healthcare expenditures. Currently, there is a higher expectation for joint decision-making between doctors and patients in order to reach the set objectives and improve quality of life.