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19974

Doctor-Patient Communication, What is the Situation? An Intervention Study at a Selected Governmental Hospital in Sharkia Governorate

Article

Last updated: 22 Jan 2023

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Abstract

Background: Good doctor-patient communication has multiple impacts as higher compliance, satisfaction for both patients and clinicians and decrease in malpractice. Objective(s): To assess physicians' perception towards importance of effective doctor-patient communication, as well as to measure their actual practice and skills of communication according to the items of the Kalamazoo checklist before and after training program. Methods: An intervention study was carried out at outpatient clinics in a general hospital at Zagazig district. A randomly selected sample of 198 physicians was chosen. The phases of the study were: 1- Assessing the level of doctor patient communication practice using the Kalamazoo Checklist. 2- Assessing physicians' perception towards effective communication, using a self-administered questionnaire. 3- Assessing the level of doctor patient communication practice after training program. Results: 46.5% of physicians highly perceived the importance of effective communication; with higher perception among females. The highest perceived items (more than 80%) were the effect of good communication on patients' compliance, patients' satisfaction and physicians' satisfaction. The intervention program significantly improved the physicians' communication skills. Conclusion: Less than half of the physicians highly perceived the importance of effective communication. Training can significantly impact communication skills.  

DOI

10.21608/jhiph.2017.19974

Keywords

doctor-patient communication

Authors

First Name

Ghada

Last Name

Salem

MiddleName

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Affiliation

Department of Community Medicine, Faculty of Medicine, Zagazig University, Egypt.

Email

gadamaged2@gmail.com

City

-

Orcid

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First Name

Amira

Last Name

Abdelsalam

MiddleName

-

Affiliation

Department of Community Medicine, Faculty of Medicine, Zagazig University, Egypt.

Email

amira_elsayed7@yahoo.com

City

-

Orcid

-

Volume

47

Article Issue

1

Related Issue

4037

Issue Date

2017-04-01

Receive Date

2018-11-28

Publish Date

2017-04-01

Page Start

22

Page End

28

Print ISSN

2357-0601

Online ISSN

2357-061X

Link

https://jhiphalexu.journals.ekb.eg/article_19974.html

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https://jhiphalexu.journals.ekb.eg/service?article_code=19974

Order

4

Type

Original Article

Type Code

511

Publication Type

Journal

Publication Title

Journal of High Institute of Public Health

Publication Link

https://jhiphalexu.journals.ekb.eg/

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Article

Created At

22 Jan 2023