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93991

The Relationship between Nursing Staff Communication Skills and Quality of Nursing Care in A Pediatric University Specialized Hospital

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Last updated: 01 Jan 2025

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Abstract

Abstract Background: Studies were done all over the world related to communication skills and quality of nursing care but most of studies were done in that context based on others perspec-tives'. Nursing staff are the dominant hand in health care system, their skills development particularly communication skills could improve quality of care especially when dealing with children. Aim of Study: The aim of this study is to assess the relationship between nursing staff communication skills and quality of nursing care in Pediatric University Specialized Hospital. Subjects and Methods: A descriptive correlational design was utilized to collect data which was conducted in 4 Icu units in a Pediatric University Specialized Hospital affiliated to Cairo University Hospitals in Egypt. The sample was equated of 40 nurses of nursing staff and their assigned 40 patients who meet criteria. Data were collected through Glasgow coma scale; demographic data, medical and nursing datasheet was reviewed. It was also collected by utilized two observational checklists used in data collection were developed by the researcher. Developed tools are Communication Skills (CSOC) and quality of nursing care (QOC), these tools were validated by experts' opinions and pilot-tested. The time framework of the study was April 2018 to February 2019. Result: The study revealed that (67.5%) of the studied sample had unsatisfactory communication skills and (75%) of the studied sample had unsatisfactory quality of nursing care. Also there was a highly statistically significant relation between communication skills and quality of nursing care. Conclusion: A strong positive relationship between nursing staff communication skills and quality of nursing care in the selected pediatric hospitals is what current study resulted in. Recommendations: The study recommended that training courses on communication skills for nursing staff should be conducted, studies should be encouraged in the field of communication in nursing career as it is an important element in quality of care.

DOI

10.21608/mjcu.2020.93991

Keywords

communication skills, pediatric nurse, quality of nursing care, Nursing process

Authors

First Name

EMAN S. MOUSTAFA, M.Sc.;

Last Name

MAHSAN I. ABED-ELMEGEED, D.N.Sc.

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First Name

FATMA

Last Name

A. ABED, D.N.Sc.

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Affiliation

The Department of Nursing Administration, Faculty of Nursing, Cairo University

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Volume

88

Article Issue

March

Related Issue

14145

Issue Date

2020-03-01

Receive Date

2020-01-05

Publish Date

2020-03-01

Page Start

305

Page End

310

Print ISSN

0045-3803

Online ISSN

2536-9806

Link

https://mjcu.journals.ekb.eg/article_93991.html

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https://mjcu.journals.ekb.eg/service?article_code=93991

Order

39

Type

Original Article

Type Code

263

Publication Type

Journal

Publication Title

The Medical Journal of Cairo University

Publication Link

https://mjcu.journals.ekb.eg/

MainTitle

The Relationship between Nursing Staff Communication Skills and Quality of Nursing Care in A Pediatric University Specialized Hospital

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Article

Created At

22 Jan 2023