Introduction: Burnout is the clinical manifestation of occupational stress most frequently encountered in bank employees who have direct and intensive demanding relationship with customers of banks. Aim of Work: to study the prevalence and risk factors of the phenomenon of job burnout among employees in National Bank of Egypt (NBE) at Mansoura city. Materials and methods: a cross sectional study, included 127 total bank employees (111 males, 16 females) who fulfilled the inclusion criteria participated in the study. Results: NBE employees who experienced burnout were 8.7%.
Those who had a high level burnout as regards emotional exhaustion, depersonalization and personal achievement were 23.6%, 35.4% and 89.0% respectively. About 63.6% of those experienced burnout was ≥40 years, 90.9% were males, 72.7% were from urban areas, 100.0% were married, 72.7% had completed university education, 36.4% were smokers, 90.9% were physically inactive and 72.7% were obese. NBE employees who experienced burnout were financial managers (54.5%) and customer services representatives (45.5%). About 63.6% of NBE employees suffered from burnout had
duration of employment ≥ 15 years, 100.0% worked > 8 hours / day and 72.7 did not take rest break. Conclusion: There was a small percentage of employees (8.7%) who were experienced burnout that can be easily reduced by task variation, work shift, coping strategies, time and workload management.