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300244

Evaluation of Client's Satisfaction About the Quality of Family Health Care Services in El-Beheira Governorate

Article

Last updated: 29 Dec 2024

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Tags

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Abstract

Background. Worldwide, the crucial factor in determining the quality of care and health outcomes was seen in clients'/patients' satisfaction. It is also a reliable indicator of the quality of any healthcare services. The aim of the study is to evaluate the client's satisfaction about the quality of family healthcare services in El-Beheira Governorate. Materials and Methods: design: Descriptive research design will be used to conduct this study. Setting: The study was conducted in governmental family health centers in El-Beheira governorate affiliated with the Ministry of Health. Subjects:clients (600) who attended the studied family health centers. Sampling: A multistage sampling technique was used to select the required sample. One tool was used: Clients' satisfaction with family healthcare services structured interview schedule. Results: With respect to the client's satisfaction about quality of FHC services (structure, process, and general quality), the highest percentages of the clients had a low level of satisfaction. Based on the findings of the present study, it could be concluded that the studied patients reported a low level of satisfaction related to the quality of FHC for structure, process, and outcome especially in Damanhour district. Recommendations: the MOH should ensure that there are appropriate means for monitoring and evaluation of primary healthcare services presenting in all family healthcare centers and units.

DOI

10.21608/dsnj.2023.300244

Keywords

Client satisfaction, Family Health Centers, primary health care, Quality of FHC services

Authors

First Name

Hend

Last Name

Shehata

MiddleName

Salah

Affiliation

Student of Master's Degree in Community Health Nursing, Faculty of Nursing, Damanhour University

Email

hend.salah.shehata@nur.dmu.edu.eg

City

-

Orcid

-

First Name

Enas

Last Name

Ibrahim

MiddleName

Mohamed

Affiliation

Professor of Community Health Nursing, Faculty of Nursing, Damanhour University

Email

enas.ibrahim@nur.dmu.edu.eg

City

-

Orcid

-

First Name

Reem

Last Name

El Lassy

MiddleName

Bassiouny

Affiliation

Professor of Community Health Nursing, Faculty of Nursing, Damanhour University

Email

reembass@yahoo.com

City

-

Orcid

-

First Name

Doaa

Last Name

Eldemrdash

MiddleName

Ali

Affiliation

Assistant professor of Nursing Education Department, Faculty of Nursing, Damanhour University

Email

-

City

-

Orcid

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Volume

1

Article Issue

1

Related Issue

41409

Issue Date

2023-06-01

Receive Date

2023-05-24

Publish Date

2023-06-01

Page Start

21

Page End

34

Print ISSN

2974-3281

Online ISSN

2974-329X

Link

https://dsnj.journals.ekb.eg/article_300244.html

Detail API

https://dsnj.journals.ekb.eg/service?article_code=300244

Order

3

Type

Original Article

Type Code

2,596

Publication Type

Journal

Publication Title

Damanhour Scientific Nursing Journal

Publication Link

https://dsnj.journals.ekb.eg/

MainTitle

Evaluation of Client's Satisfaction About the Quality of Family Health Care Services in El-Beheira Governorate

Details

Type

Article

Created At

29 Dec 2024