Subjects
-Tags
Human resources management in tourism and hospitality
Abstract
The organizational outcomes (job crafting and work engagement) of food and beverage employees are examined in this study in relation to workplace bullying. Additionally, it is assumed that emotional intelligence plays a mediation role in the associations between employee organizational outcomes and workplace bullying. The study primarily aims to accomplish these goals: (1) determining the prevalence of workplace bullying in the food and beverage industry; (2) calculating the impact of workplace bullying on job crafting and work engagement among food and beverage employees; and (3) examining the mediating role of emotional intelligence between workplace bullying and the aforementioned outcomes. The findings of the study showed that workplace bullying was detrimentally associated to organizational outcomes, and that emotional intelligence played a role in mediating this relationship. However, to guarantee that staff members have high levels of emotional intelligence, hotel management should offer emotional support and exercise caution when employing new employees.
DOI
10.21608/pijth.2023.238819.1003
Keywords
workplace bullying, emotional intelligence, Job crafting, work engagement, food and beverage employees
Authors
MiddleName
-Affiliation
Hotel management department, Faculty of tourism and hotel management, Pharos University, Alexandria, Egypt
Email
ahmad.magdy@pua.edu.eg
City
-Link
https://pijth.journals.ekb.eg/article_332017.html
Detail API
https://pijth.journals.ekb.eg/service?article_code=332017
Publication Title
Pharos International Journal of Tourism and Hospitality
Publication Link
https://pijth.journals.ekb.eg/
MainTitle
From hurt to harmony: Investigating the impact of workplace bullying on food and beverage employees' outcomes