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332017

From hurt to harmony: Investigating the impact of workplace bullying on food and beverage employees' outcomes

Article

Last updated: 05 Jan 2025

Subjects

-

Tags

Human resources management in tourism and hospitality

Abstract

The organizational outcomes (job crafting and work engagement) of food and beverage employees are examined in this study in relation to workplace bullying. Additionally, it is assumed that emotional intelligence plays a mediation role in the associations between employee organizational outcomes and workplace bullying. The study primarily aims to accomplish these goals: (1) determining the prevalence of workplace bullying in the food and beverage industry; (2) calculating the impact of workplace bullying on job crafting and work engagement among food and beverage employees; and (3) examining the mediating role of emotional intelligence between workplace bullying and the aforementioned outcomes. The findings of the study showed that workplace bullying was detrimentally associated to organizational outcomes, and that emotional intelligence played a role in mediating this relationship. However, to guarantee that staff members have high levels of emotional intelligence, hotel management should offer emotional support and exercise caution when employing new employees.

DOI

10.21608/pijth.2023.238819.1003

Keywords

workplace bullying, emotional intelligence, Job crafting, work engagement, food and beverage employees

Authors

First Name

Ahmad

Last Name

Magdy

MiddleName

-

Affiliation

Hotel management department, Faculty of tourism and hotel management, Pharos University, Alexandria, Egypt

Email

ahmad.magdy@pua.edu.eg

City

-

Orcid

0000-0002-5470-6186

Volume

2

Article Issue

2

Related Issue

44948

Issue Date

2023-12-01

Receive Date

2023-09-25

Publish Date

2023-12-01

Page Start

16

Page End

28

Print ISSN

2812-6467

Online ISSN

2812-6475

Link

https://pijth.journals.ekb.eg/article_332017.html

Detail API

https://pijth.journals.ekb.eg/service?article_code=332017

Order

3

Type

Original Article

Type Code

2,505

Publication Type

Journal

Publication Title

Pharos International Journal of Tourism and Hospitality

Publication Link

https://pijth.journals.ekb.eg/

MainTitle

From hurt to harmony: Investigating the impact of workplace bullying on food and beverage employees' outcomes

Details

Type

Article

Created At

29 Dec 2024