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376367

Factors Associated with Level of Youth' Satisfaction about Health Services Provided at Family Health Centers in Alexandria

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Last updated: 28 Dec 2024

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Abstract

Background: Client satisfaction and the quality of health services are key components for the long-term success of healthcare facilities. Aim: To assess the level of youth satisfaction and the factors associated with the level of youth satisfaction with health services provided at Family Health Care Centers in Alexandria. Settings: The study was carried out in 16 Family Health Centers covering 8 health zones affiliated with the Ministry of Health in Alexandria Governorate, Egypt, which were selected randomly. Research design: A descriptive research design was adopted. Subjects: The study was conducted on 400 youth (25 youth from each Center) who were attending the selected family health centers, they were selected conveniently. Tools: three tools were used. Tool one: Youth Profile Structured Interview Schedule. Tool two: Youth Satisfaction Scale about Family Health Centers' Services. Tool three: Observational Checklist of Family Health Centers and Services. Results: The study showed that less than two-thirds (64.8%) of the studied youth had a high level of satisfaction, and only 7.0% of them had a low level of satisfaction. The majority (87.5%) of the studied health centers had a high level of quality. A statistically significant relation was observed between the mean scores of the studied youth's satisfaction and the mean score of quality services provided at the studied health centers (r=0.764, P = 0.000). Conclusion: Based upon the study findings it could be concluded that several factors were found to be significantly related to the studied youth's satisfaction grouped into demographic factors including place of residence, and occupation and health care services utilization factors including the number of visits of the health center, reporting problems to managers, and solving such reported problems. Recommendations: Youth satisfaction surveys should be conducted on an ongoing basis to assess youth' views on services they have received at family health centers and facilities.

DOI

10.21608/asalexu.2024.376367

Keywords

Youth satisfaction, Health Services, and Family health centers

Authors

First Name

Marwa

Last Name

Shehata Ahmed

MiddleName

Hassan

Affiliation

Dar Ismail Nursing institute, Alexandria, Egypt.

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Orcid

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First Name

Rasha

Last Name

Abdo

MiddleName

Abd El Hakim

Affiliation

Community Health Nursing Department, Faculty of Nursing, Alexandria University

Email

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City

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Orcid

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First Name

Ahlam

Last Name

Mohamed Ali

MiddleName

Mahmoud

Affiliation

Community Health Nursing Department, Faculty of Nursing, Alexandria University

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Volume

26

Article Issue

3

Related Issue

50016

Issue Date

2024-09-01

Receive Date

2024-08-27

Publish Date

2024-09-01

Page Start

158

Page End

171

Print ISSN

1687-3858

Link

https://asalexu.journals.ekb.eg/article_376367.html

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https://asalexu.journals.ekb.eg/service?article_code=376367

Order

376,367

Type

Research articles

Type Code

2,129

Publication Type

Journal

Publication Title

Alexandria Scientific Nursing Journal

Publication Link

https://asalexu.journals.ekb.eg/

MainTitle

Factors Associated with Level of Youth' Satisfaction about Health Services Provided at Family Health Centers in Alexandria

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Article

Created At

28 Dec 2024