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The Influence of the Marketing Mix on Customers' Loyalty in the Fast Food Restaurants in Upper Egypt: Customers' Satisfaction as a Mediator

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Last updated: 05 Jan 2025

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Abstract

The main purpose of this research is to study and thoroughly analyze the influence of the 7Ps of marketing mix on customers' satisfaction (CS), and customers' loyalty (CL) in the fast-food restaurants (FFRs) in Egypt. The data were gathered through a pre-tested self-administrated questionnaire with 410 customers, they are generation Z students from the hotel management department at tourism and hotel faculties and institutes in Upper Egypt to figure out their satisfaction and loyalty to the FFRs due to the performance of the marketing mix (MM) of FFRs. The gathered data was examined using the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. This study re-examine the validity of the MM model in different contexts, it is the first empirical study in Upper Egypt's FFRs sector. The findings of this research show that high-performance 7Ps not only have a direct effect on CS but also have an indirect effect via CS on CL. The findings suggest that a more efficient management of the MM would make the customers more satisfied and more inclined to repeat the purchases and be loyal to the FFRs services. The results suggested that the prices should be equivalent to a large extent to the quality of service provided. FFRs should offer competitive seasonal promotional rates, making regular checks to ensure that FFR is well equipped and well organized with a user friendly ordering website to provide a standardized process, smooth handling of orders from receiving till delivery.

DOI

10.21608/ijthsx.2024.270928.1078

Keywords

marketing mix, customers satisfaction, Customers loyalty, Fast Food Restaurants, Upper Egypt restaurants

Authors

First Name

Ahmed

Last Name

Mohamed

MiddleName

Mahmoud

Affiliation

Hotel Management Department, Faculty of Tourism and Hotels, Minia University

Email

ahmed_mahmoud@mu.edu.eg

City

Minia

Orcid

-

First Name

Gaber

Last Name

Khalil

MiddleName

Gabry ahmed

Affiliation

Lecturer, the Higher Institute for Tourism and Hotels, Hurghada

Email

gabergabry88@gmail.com

City

Hurghada

Orcid

-

Volume

6

Article Issue

2

Related Issue

46413

Issue Date

2024-04-01

Receive Date

2024-02-17

Publish Date

2024-04-01

Page Start

108

Page End

133

Print ISSN

2785-9843

Online ISSN

2785-9851

Link

https://ijthsx.journals.ekb.eg/article_347637.html

Detail API

https://ijthsx.journals.ekb.eg/service?article_code=347637

Order

347,637

Type

Original Article

Type Code

1,806

Publication Type

Journal

Publication Title

The International Journal of Tourism and Hospitality Studies

Publication Link

https://ijthsx.journals.ekb.eg/

MainTitle

The Influence of the Marketing Mix on Customers' Loyalty in the Fast Food Restaurants in Upper Egypt: Customers' Satisfaction as a Mediator

Details

Type

Article

Created At

28 Dec 2024