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363203

The Mediating Role of Perceived Value in the Relationship between Marketing Mix and Guests' Word of Mouth in Hotels

Article

Last updated: 27 Dec 2024

Subjects

-

Tags

Management and organizational behavior in tourism and hospitality

Abstract

The purpose of this paper is to investigate the mediating role of perceived value between the relationships between marketing mix (7Ps) (MM) and guest word of mouth (WOM) at Red Sea, Sinai, Luxor, and Aswan governorates. Data were obtained from a pre-tested self-administrated questionnaire with 424 guests from five and four star hotels in Red Sea, Sinai, Luxor, and Aswan. This research uses smart PLS-SEM to test the model to examine how MM practices promote WOM among hotel guests and the mediation effect of perceived value. The results revealed that guests' perception of MM quality contribute, significantly to increasing guest levels of perceived value and WOM. This research proposes that the hotel sector should focus extensively on the importance of WOM and that the monitoring and evaluation of MM (7Ps) are essential. Findings assist hotel managers in developing a practical framework to enhance the levels of perceived value and WOM for the effective promotion of hotels. The research also highlights the significant managerial implications of optimizing marketing mix strategies to boost perceived value and subsequent WOM.

DOI

10.21608/mjthr.2024.295151.1160

Keywords

marketing mix, perceived value, Word of mouth, Hotels

Authors

First Name

Ahmed

Last Name

Mahmoud

MiddleName

-

Affiliation

Hotel Management Department, Faculty of Tourism and Hotels, Minia University

Email

ahmed_mahmoud@mu.edu.eg

City

-

Orcid

-

First Name

Muhammad

Last Name

Ebrahem

MiddleName

Abd Elmonem

Affiliation

Hotel Management Department, Faculty of Tourism and Hotels, Minia University

Email

mohd.ibrahim2@mu.edu.eg

City

-

Orcid

-

First Name

Gaber

Last Name

Khalil

MiddleName

-

Affiliation

Hotel management department, the Higher Institute for Tourism and Hotels, Hurghada

Email

gabergabry88@gmail.com

City

-

Orcid

-

Volume

17

Article Issue

2

Related Issue

47170

Issue Date

2024-06-01

Receive Date

2024-06-04

Publish Date

2024-06-01

Page Start

179

Page End

211

Print ISSN

2357-0652

Online ISSN

2735-4741

Link

https://mjthr.journals.ekb.eg/article_363203.html

Detail API

https://mjthr.journals.ekb.eg/service?article_code=363203

Order

363,203

Type

Original Article

Type Code

1,533

Publication Type

Journal

Publication Title

Minia Journal of Tourism and Hospitality Research MJTHR

Publication Link

https://mjthr.journals.ekb.eg/

MainTitle

The Mediating Role of Perceived Value in the Relationship between Marketing Mix and Guests' Word of Mouth in Hotels

Details

Type

Article

Created At

27 Dec 2024