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325684

Guests' Expectations and Perceptions of the Quality of Accounting Services in Hotels

Article

Last updated: 27 Dec 2024

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Tags

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Abstract

Accounting services have become one of the services that guests expect the hotel management to give in a distinctive manner. The research aimed to explore the gap between the guests' expectations and the guests' perceptions about the accounting services in hotels. This research adopted a quantitative approach with questionnaire form conducted on a cluster random sample of guests (431 respondents), in three, four, and five-star hotels located in governorate of Red Sea “Hurghada, and Marsa Alam", governorate of South Sinai “Sharm El Sheikh", governorate of Cairo, governorate of Aswan, governorate of Luxor, and governorate of Minia. This questionnaire aimed to evaluate the guests' expectations and perceptions about the accounting services in hotels. Statistical package for social science (SPSS) software version 22.0 was used to analyze the data. The results of this research shown that there are statistically significant differences between the expectations and the perceptions of guests about the accounting services types in hotels, these differences were in favor of the expectations of guests (Sig. = 0.000, Mean = 3.69, SD = 0.605), as well as there are statistically significant differences between the expectations and the perceptions of guests about the level of accounting services in hotels, these differences were in favor of the expectations of guests (Sig. = 0.000, Mean = 3.96, SD = 0.652).

DOI

10.21608/mjthr.2023.242328.1116

Keywords

Accounting Services, Guests’ Expectations, Guests’ Perceptions

Authors

First Name

Ahmed

Last Name

Rady

MiddleName

-

Affiliation

Hotel Management Dep., Faculty of Tourism and Hotels, Minia University, Minia, Egypt

Email

ahmed.rady@mu.edu.eg

City

-

Orcid

0000-0002-2383-2999

First Name

Mahmoud

Last Name

Ezz El-dien

MiddleName

-

Affiliation

Hotel Management Department, Faculty of Tourism and Hotels, Minia University, Egypt

Email

mahmoud.ezz@mu.edu.eg

City

-

Orcid

-

First Name

Moamen

Last Name

Kamel

MiddleName

-

Affiliation

Hotel Management Department, Faculty of Tourism and Hotels, Minia University

Email

momen.kamel@mu.edu.eg

City

-

Orcid

-

Volume

17

Article Issue

1

Related Issue

45433

Issue Date

2024-06-01

Receive Date

2023-10-13

Publish Date

2024-06-01

Page Start

1

Page End

26

Print ISSN

2357-0652

Online ISSN

2735-4741

Link

https://mjthr.journals.ekb.eg/article_325684.html

Detail API

https://mjthr.journals.ekb.eg/service?article_code=325684

Order

325,684

Type

Original Article

Type Code

1,533

Publication Type

Journal

Publication Title

Minia Journal of Tourism and Hospitality Research MJTHR

Publication Link

https://mjthr.journals.ekb.eg/

MainTitle

Guests' Expectations and Perceptions of the Quality of Accounting Services in Hotels

Details

Type

Article

Created At

27 Dec 2024