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The Role of Green Marketing in Improving the Hotel's Image and Enhancing Loyalty: from the Customer's Perspective

Article

Last updated: 04 Jan 2025

Subjects

-

Tags

Sustainability in tourism and hospitality

Abstract

This research aims to explore the relationship between green marketing and hotel image in Hurghada and Sharm El Sheikh.

This study employed snowball sampling approaches to collect data from 448 participants, and the research problem represented a lack of information regarding the effectiveness of green marketing in improving a hotel's image and repeat business.



This paper adds to what is already known about green marketing and hotel image literature. Additionally, it concentrates on customer loyalty in the hospitality business and contributes to developing related research areas. Three hypotheses were examined, all of which were gleaned from the previous literature analysis. SPSS, in its 23rd iteration, was used to conduct the statistical analysis. The research was done between December 2022 and February 2023.

Finally, the research finds that there is a significant relationship between green marketing and hotel image, but there is no relationship between green marketing and customer loyalty. This research suggests that marketing managers should encourage actively involving hotel visitors in the establishment's environmentally conscious activities while also demonstrating the ways in which individuals may contribute to positive change.

DOI

10.21608/jaauth.2023.248515.1519

Keywords

Green marketing, Hotel Image, Customer loyalty, Hospitality Industry

Authors

First Name

Yahia

Last Name

Aly

MiddleName

-

Affiliation

The Egyptian Higher Institute for Tourism and Hotels, Cairo

Email

dr.yahiazakaria20@gmail.com

City

-

Orcid

-

Volume

25

Article Issue

1

Related Issue

43321

Issue Date

2023-12-01

Receive Date

2023-11-13

Publish Date

2023-12-01

Page Start

208

Page End

226

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_330095.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=330095

Order

330,095

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

The Role of Green Marketing in Improving the Hotel's Image and Enhancing Loyalty: from the Customer's Perspective

Details

Type

Article

Created At

24 Dec 2024