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337572

The Impact of Electronic Word of Mouth on Online Customer Brand Engagement: An Empirical Study of Women's Ready-to-Wear Brands in Egypt

Article

Last updated: 24 Dec 2024

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Tags

إدارة الأعمال

Abstract

 In recent times, the interplay between electronic word of mouth (e-WOM) and customer brand engagement has garnered substantial attention in academic research. This study aims to explore the influence of various dimensions of e-WOM on customer brand engagement within the context of women's ready-to-wear brands in Egypt. The central inquiry of this study revolves around understanding the extent to which e-WOM affects online consumer engagement. To address this query and fulfill the study's objectives, a survey was administered to 385 respondents, resulting in 283 valid responses for analysis. The findings unveil a positive correlation between all e-WOM dimensions and the dimensions of customer brand engagement. Moreover, the study underscores the significant impact of e-WOM dimensions on overall customer brand engagement.

DOI

10.21608/jces.2023.337572

Keywords

electronic word of mouth, Customer Brand Engagement, Emotional attachment, Rational Attachment

Authors

First Name

Shahenda

Last Name

A. Ghnamm

MiddleName

-

Affiliation

Researcher at Arabic Academy for Science ,Technology ,and Maritime Transport

Email

-

City

-

Orcid

-

First Name

Talaat

Last Name

A. Abdel Hamid

MiddleName

-

Affiliation

Prof. of Marketing,Faculty of Commerce,Mansoura University ,

Email

-

City

-

Orcid

-

First Name

Ahmed

Last Name

Alsamadicy

MiddleName

-

Affiliation

Prof. of Marketing, Arabic Academy for Science ,Technology ,and Maritime Transport.

Email

-

City

-

Orcid

-

Volume

14

Article Issue

4

Related Issue

45560

Issue Date

2023-10-01

Receive Date

2023-10-01

Publish Date

2023-10-30

Page Start

1,026

Page End

1,058

Print ISSN

2090-3782

Link

https://jces.journals.ekb.eg/article_337572.html

Detail API

https://jces.journals.ekb.eg/service?article_code=337572

Order

59

Type

المقالة الأصلية

Type Code

986

Publication Type

Journal

Publication Title

المجلة العلمية للدراسات التجارية والبيئية

Publication Link

https://jces.journals.ekb.eg/

MainTitle

The Impact of Electronic Word of Mouth on Online Customer Brand Engagement: An Empirical Study of Women's Ready-to-Wear Brands in Egypt

Details

Type

Article

Created At

24 Dec 2024