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352954

Measuring the Determinant and results of Beneficiaries' Satisfaction in the Public Services to Build Effective Institutional Capacities in Rural Areas in Egypt (An Applied Study

Article

Last updated: 05 Jan 2025

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Tags

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Abstract

Beneficiaries' satisfaction is a strategic tool for achieving efficiency and excellence in organizations that provide both goods and services.  The current study attempts to measure the determinants and results of beneficiaries' satisfaction with the health service provided in the health units in Beheira Governorate.  The determinants include beneficiary expectations, service quality, and service value. The results include both Beneficiary recommendations of the service and Beneficiary complaints of the service. The study was conducted on a sample of 384 beneficiaries through personal interviews and then data analyzed using Path analysis technique.  The study reached the validity and quality of the study model, but with different paths and the study found that there is no significant effect of beneficiary satisfaction on both beneficiary recommendations of the service and Beneficiary complaints of the service, while the model's determinants affect them except the health service quality, where it had a negative and statistically unsignificant effect on the beneficiary recommendations of the service and beneficiary complaints of the service. Finally, the study reviewed the scientific conclusions and practical applications.
 
 

DOI

10.21608/esm.2022.352954

Keywords

Beneficiaries’ satisfaction, public service, Effective Institutional Capacity

Authors

First Name

Basma

Last Name

Saad

MiddleName

Hassan

Affiliation

Assistant Professor, Rural Development Department, Faculty of Agriculture, Alexandria University, Egypt

Email

basma.hassank@alexu.edu.eg

City

Alexandria

Orcid

0000-0003-43407356

Volume

9

Article Issue

1

Related Issue

46086

Issue Date

2022-12-01

Receive Date

2022-01-10

Publish Date

2022-12-31

Page Start

1

Page End

22

Print ISSN

1687-3815

Link

https://esm.journals.ekb.eg/article_352954.html

Detail API

https://esm.journals.ekb.eg/service?article_code=352954

Order

1

Type

Original Article

Type Code

2,832

Publication Type

Journal

Publication Title

The Egyptian Science Magazine

Publication Link

https://esm.journals.ekb.eg/

MainTitle

Measuring the Determinant and results of Beneficiaries' Satisfaction in the Public Services to Build Effective Institutional Capacities in Rural Areas in Egypt (An Applied Study

Details

Type

Article

Created At

20 Dec 2024