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264824

The Impact of Transformational Leadership on Front Office Employees' Satisfaction and Organisational Commitment

Article

Last updated: 29 Dec 2024

Subjects

-

Tags

Human resources management in tourism and hospitality

Abstract

The purpose of this study is to investigate the impact of the transformational leadership style on job satisfaction and organisational commitment. It was proposed that a transformational leadership style was a significant predictor of front office employees' satisfaction and organisational commitment. A quantitative approach was used by using a survey tool to gather data from front office employees in four and five-star hotels in Cairo. A stratified random sample of 18 hotels (300 employees) was selected, representing 33.3% of the 54 hotels' population, giving a response rate of 60.3% (181 employees). A series of regression analyses were conducted to examine the direct impact of transformational leadership on employee satisfaction and organisational commitment. The current study findings revealed that the transformational leadership style revealed a significant and positive impact of transformational leadership on job satisfaction and organisational commitment. The study finally presented implications such as designing suitable curricula for academe, the application of transformational leadership for hotel management, transformational behaviours that could be incorporated into the training courses for human resource management and making comprehensive plans to assist hospitality operations to obtain capable and professional leaders for concerned authorities. Several limitations could be future research topics.

DOI

10.21608/pijth.2022.264824

Keywords

Transformational leadership, Job Satisfaction, organisational commitment, Front Office Employees, and Charisma

Authors

First Name

Hanaa

Last Name

Fayed

MiddleName

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Affiliation

Professor in the tourism studies department, Dean of the Faculty of Tourism and Hotels, October 6 University.

Email

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City

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Orcid

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First Name

Eslam Ahmed

Last Name

Fathy

MiddleName

-

Affiliation

Assoc. Prof. of Hospitality Management, Faculty of Tourism and Hotel Management, Pharos University in Alexandria.

Email

-

City

-

Orcid

-

Volume

1

Article Issue

1

Related Issue

36960

Issue Date

2022-09-01

Receive Date

2022-10-10

Publish Date

2022-09-01

Page Start

49

Page End

63

Print ISSN

2812-6467

Online ISSN

2812-6475

Link

https://pijth.journals.ekb.eg/article_264824.html

Detail API

https://pijth.journals.ekb.eg/service?article_code=264824

Order

264,824

Publication Type

Journal

Publication Title

Pharos International Journal of Tourism and Hospitality

Publication Link

https://pijth.journals.ekb.eg/

MainTitle

The Impact of Transformational Leadership on Front Office Employees' Satisfaction and Organisational Commitment

Details

Type

Article

Created At

23 Jan 2023