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264013

Impact of Motivators of Spreading Food and Beverage Rumors of Fast Food Restaurants' Brand Name on Customers' Loyalty

Article

Last updated: 27 Dec 2024

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Tags

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Abstract

Rumors are often happen unexpectedly and can cause substantial damage to brand name, including loss of reputation, reduced sales, damaged corporate credibility, and impacted on customers' loyalty. Rumors are often shared in the marketplace about fast food restaurants brand name. These rumors have got communicated from customer to customer and social media. This research aims to assess the impact of motivators of spreading food and beverage rumors on customers' loyalty of fast-food restaurants' brand names. A quantitative approach was adopted in this research. A web-based questionnaire was conducted for a sample of expected customers in of fast-food restaurant's brand name (700 participants). These restaurants were in McDonald's, Kentucky fried chicken, Domino's pizza, Pizza Hut, Subway, Burger King, Wendy's, Starbucks, Chili's, Taco Bell and Hardee's restaurants located in Greater Cairo. SPSS V. 16 was used to analyze data. Descriptive statistics, a one-sample T-test, and linear regression coefficients were used to analyze the research data. The results revealed that anxiety management motivators (β = 0.263, Sig. = 0.000), information sharing motivators (β = 0.397, Sig. = 0.000), relationship management motivators (β = 0.554, Sig. = 0.000), and self enhancement motivators (β = 0.534, Sig. = 0.000) have a statistically significant positive influence on customers' loyalty. This research provided valuable recommendations to enhance trust and customers loyalty for customers with fast-food restaurant's brand name.

DOI

10.21608/mjthr.2022.164171.1060

Keywords

Food and Beverage Rumors, Motivators of Spreading Rumors Customers' Loyalty, fast-food restaurants, Brand Name

Authors

First Name

Omar

Last Name

Syed

MiddleName

Gamal

Affiliation

Hotel Management Department, Faculty of Tourism and Hotels, Minia University,Minia, Egypt

Email

omaarg26@gmail.com

City

-

Orcid

-

First Name

mohamed

Last Name

Attia

MiddleName

Adel

Affiliation

Hotel Management Department, Faculty of Tourism and Hotels, Minia University,Minia, Egypt

Email

mohamed.attia@mu.edu.eg

City

miniya

Orcid

-

First Name

Mostafa

Last Name

Mohamed Hussein

MiddleName

Mahmoud

Affiliation

Hotel Management Department, Faculty of Tourism and Hotels, Minia University,Minia, Egypt

Email

mostafa.hussien@mu.edu.eg

City

Minia

Orcid

-

Volume

14

Article Issue

2

Related Issue

36358

Issue Date

2022-12-01

Receive Date

2022-09-20

Publish Date

2022-12-01

Page Start

140

Page End

159

Print ISSN

2357-0652

Online ISSN

2735-4741

Link

https://mjthr.journals.ekb.eg/article_264013.html

Detail API

https://mjthr.journals.ekb.eg/service?article_code=264013

Order

264,013

Type

Original Article

Type Code

1,533

Publication Type

Journal

Publication Title

Minia Journal of Tourism and Hospitality Research MJTHR

Publication Link

https://mjthr.journals.ekb.eg/

MainTitle

Impact of Motivators of Spreading Food and Beverage Rumors of Fast Food Restaurants' Brand Name on Customers' Loyalty

Details

Type

Article

Created At

23 Jan 2023