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237679

Evaluation of the Service Quality of One-Day Trips in South Sinai from a Tourist's Point of View

Article

Last updated: 27 Dec 2024

Subjects

-

Tags

Quality management in tourism and hospitality

Abstract

Quality of tourism services has a big role in the success of the trip in every destination. One day trips are one of the most important activities in the tourism industry. It is necessary to take care of the services of this such as: Transportation, Tour leader, Food and Beverage, Shopping, Security, fairness of price, and Nature & activities. This research aims to evaluate the service quality of one day trips in South Sinai from tourist's point of view, and tried to determine the problems which face tourists during the trip. To achieve the aims of this study,a quantitative approach depended on a questionnaire was directed to a sample of foreign and Egyptian tourists. The questionnaires were distributed among a random sample of tourists in (Sharm el-Sheikh, St. Catherin, and Dahab) 420 questionnaires were distributed, and 20 questionnaires were non valid to analysis. The results of the questionnaire were analyzed, means and standard deviation. The search results there are a good level about services quality of one day trip in Transportation, Tour leader, Security, Faire of price and Nature and activities for foreign and Egyptian tourists. On the other hand, there are some problems that tourists face during a day trip such as: road crashes in South Sinai, the tour leader is the inability to solve some problems appropriately, the lack of variety of meals served during the trip. The ambulance isn't available at the trip site, and the trip time isn't enough for activities.

DOI

10.21608/mjthr.2022.135663.1037

Keywords

Service quality, One Day Trips, South Sinai

Authors

First Name

Shaimaa

Last Name

Hamdy

MiddleName

Amer

Affiliation

Tourism Studies - Faculty of tourism and hotels - Minia university

Email

shemaaamer5@gmail.com

City

-

Orcid

-

First Name

Wafaa

Last Name

Elias

MiddleName

ahmed

Affiliation

Tourism Studies -Faculty tourism and hotel - Minia University

Email

wafaa-ahmed@mu.edu.eg

City

-

Orcid

-

First Name

Nesreen

Last Name

Ali

MiddleName

-

Affiliation

Tourism Studies Department, Faculty of Tourism and Hotels, Minia University

Email

nesreen.ahmed@mu.edu.eg

City

-

Orcid

-

Volume

14

Article Issue

1

Related Issue

35238

Issue Date

2022-12-01

Receive Date

2022-04-24

Publish Date

2022-12-01

Page Start

1

Page End

22

Print ISSN

2357-0652

Online ISSN

2735-4741

Link

https://mjthr.journals.ekb.eg/article_237679.html

Detail API

https://mjthr.journals.ekb.eg/service?article_code=237679

Order

1

Type

Original Article

Type Code

1,533

Publication Type

Journal

Publication Title

Minia Journal of Tourism and Hospitality Research MJTHR

Publication Link

https://mjthr.journals.ekb.eg/

MainTitle

Evaluation of the Service Quality of One-Day Trips in South Sinai from a Tourist's Point of View

Details

Type

Article

Created At

23 Jan 2023