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212337

Examining the Organizational Citizenship Behavior among Hotels' Employees in Luxor

Article

Last updated: 27 Dec 2024

Subjects

-

Tags

Human resources in tourism and hospitality

Abstract

Organizational citizenship behavior is effective in ensuring hotels successful and improving its performance, so the purpose of this paper is to examine the level of organizational citizenship behavior among the Egyptian five-star hotels' employees in Luxor. The study utilized the questionnaires form as an instrument to collect data measure these variables. Out of 200 forms distributed, 142 forms were successfully filled out and collected. The study found that the level of organizational citizenship behavior among employees in five- star hotels in Egypt was high in altruism dimension and was very high in courtesy, sportsmanship, conscientiousness, and civic virtue dimensions. On the other hand in five- star hotels there were significant differences between demographic variable (Gender) in two dimensions of organizational citizenship behavior (sportsmanship and conscientiousness) the high mean of these dimension for females. In addition there were significant differences between demographic variable (Years of experience) in two dimensions of organizational citizenship (conscientiousness, and civic virtue) the high mean of these dimensions for old employees (11-20 years of experience). The study recommended that designing training programs aims to raise employees' awareness of the importance of organizational citizenship behavior.

DOI

10.21608/mjthr.2022.108516.1025

Keywords

organizational citizenship behavior, Courtesy, Sportsmanship, Conscientiousness, Civic virtue

Authors

First Name

muhammad

Last Name

Abd Elsalam

MiddleName

Abd Elmonem

Affiliation

Hotel department, Faculty of Tourism and Hotels , Minia University

Email

mohamedmonem86@yahoo.com

City

-

Orcid

-

Volume

12

Article Issue

1

Related Issue

27607

Issue Date

2021-12-01

Receive Date

2021-11-29

Publish Date

2021-12-01

Page Start

156

Page End

186

Print ISSN

2357-0652

Online ISSN

2735-4741

Link

https://mjthr.journals.ekb.eg/article_212337.html

Detail API

https://mjthr.journals.ekb.eg/service?article_code=212337

Order

10

Type

Original Article

Type Code

1,533

Publication Type

Journal

Publication Title

Minia Journal of Tourism and Hospitality Research MJTHR

Publication Link

https://mjthr.journals.ekb.eg/

MainTitle

Examining the Organizational Citizenship Behavior among Hotels' Employees in Luxor

Details

Type

Article

Created At

23 Jan 2023