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262117

The Impact of Prolonged Waiting Time of Food Service on Customers' Satisfaction

Article

Last updated: 27 Dec 2024

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Tags

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Abstract

The purpose of this study is to investigate the impact of waiting time on
customers' satisfaction in order to define the factors of critical waiting
time to achieve customers' satisfaction. The study's objectives are the
definition of the causes of the prolonged waiting time, the correlation of
the service waiting-time to customers' satisfaction, the definition of the
critical waiting time, the assessment of the optimal operation time
standards for sequence of service and the assessment of the effective
waiting-time management techniques.

DOI

10.21608/mjthr.2016.262117

Keywords

Prolonged Waiting Time, Food service, Customers' Satisfaction

Authors

First Name

Mohamed

Last Name

Abdelmawgoud

MiddleName

T. A.

Affiliation

Lecturer at the Department of Hotel Management, Faculty of Tourism and Hotels, Minia University

Email

mohamed.ahmed5@mu.edu.eg

City

-

Orcid

0000-0003-1459-7904

First Name

Abdelbary

Last Name

Dawood

MiddleName

A. A.

Affiliation

Professor at the Department of Hotel Management, Faculty of Tourism and Hotels, Minia University

Email

-

City

-

Orcid

-

First Name

Mohamed

Last Name

Moussa

MiddleName

H. B.

Affiliation

Professor at the Department of Hospitality Management, Faculty of Tourism and Hotels, Helwan University

Email

-

City

-

Orcid

-

Volume

1

Article Issue

1

Related Issue

20654

Issue Date

2016-06-01

Receive Date

2022-09-29

Publish Date

2016-06-01

Page Start

247

Page End

251

Print ISSN

2357-0652

Online ISSN

2735-4741

Article File

MJTHR_Volume 1_Issue 1_Pages 247-251.pdf

PDF . 404.7kB

Link

https://mjthr.journals.ekb.eg/article_262117.html

Detail API

https://mjthr.journals.ekb.eg/service?article_code=262117

Order

262,117

Type

Original Article

Type Code

1,533

Publication Type

Journal

Publication Title

Minia Journal of Tourism and Hospitality Research MJTHR

Publication Link

https://mjthr.journals.ekb.eg/

MainTitle

The Impact of Prolonged Waiting Time of Food Service on Customers' Satisfaction

Details

Type

Article

Created At

23 Jan 2023