Beta
ManageSearchChatDiscover
209914

The Impact of FinTech on Financial Performance and Client's Satisfaction Evidence from Egyptian banking sector

Article

Last updated: 26 Dec 2024

OverviewSimilar Items

Subjects

-

Tags

-

Abstract

Banking performance cannot be good without the Banking clients' satisfaction. The study investigates the impact of FinTech on financial performance and client satisfaction. A sample of seven banks represented in Egyptian banks over the period from 2016 to 2020, in addition to 396 banking clients. Finally, the study found a significant impact both of "banking investments on FinTech" and "number of Fitch's drives" on the rate of return on bank assets under the types of ownership (Domestic/Foreign/Mix) as a control variable. In addition to the significant impact of FinTech service characteristics on bank clients' satisfaction. Egyptian banks should consider financial technology as one of the tools of non-price competition that works to support the competitive position of the bank that agree with (Kemunto, and Kagiri, 2018; Chen et. al. 2021). In addition, the study recommends expanding studies related to the regulatory aspects of financial technology, which is known as RegTech. 

Keywords

FinTech, Financial Performance, Clients Satisfaction, Egyptian banking sector

Authors

First Name

Eman

Last Name

Salman

MiddleName

-

Affiliation

Assistant Professor at Faculty of Commerce and Business Administration, Helwan University.

Email

-

City

-

Orcid

-

Volume

35

Article Issue

4

Related Issue

29510

Issue Date

2021-12-01

Receive Date

2021-12-19

Publish Date

2021-12-01

Page Start

47

Page End

69

Print ISSN

1110-2373

Online ISSN

2682-4876

Article File

SJRBS_Volume 35_Issue 4_Pages 47-69.pdf

PDF . 344.9kB

Link

https://sjrbs.journals.ekb.eg/article_209914.html

Detail API

https://sjrbs.journals.ekb.eg/service?article_code=209914

Order

9

Type

المقالة الأصلية

Type Code

1,324

Publication Type

Journal

Publication Title

المجلة العلمية للبحوث والدراسات التجارية

Publication Link

https://sjrbs.journals.ekb.eg/

MainTitle

The Impact of FinTech on Financial Performance and Client's Satisfaction Evidence from Egyptian banking sector

Details

Type

Article

Created At

23 Jan 2023