Beta
59654

The Mediating Effect of Patient Satisfaction on the Patient's Perception of Healthcare Quality and Patient Trust

Article

Last updated: 24 Dec 2024

Subjects

-

Tags

-

Abstract

Background: Patients‟ experiences with quality of care and patient satisfaction in hospital are considered to be important elements in quality improvement of work in hospitals, and are also seen as indicators of quality of healthcare. The Aim of this study was to investigate the impact of patient satisfaction in the patients‟ perceptions of healthcare quality and patient trust Research design: A descriptive study was used. Setting: the study conducted in Minia General Hospital. Subjects: Includes all patients (200 patients) admitted to general Medical and Surgical Departments. Tools of study: three tools were used include personal characteristics data, SERVQUAL questionnaire, patient satisfaction questionnaire, and patient trust questionnaire. Results: more than half of the studied subjects strongly disagree toward prompt services (no waiting time), services provided as expected, efficiency of admitting procedure, friendly and courteous staff/doctors, and healthy, neat and clean environment. Also, there were positive correlations between patient satisfaction, patient trust and healthcare quality items with highly statistically significant differences. Conclusion: the patients are not satisfied about healthcare quality and they haven't trust and satisfaction about their services. Recommendation: Hospitals have to running a study on managers/doctors/staff perceptions of hospitals' services.

DOI

10.21608/asnj.2018.59654

Keywords

Patient Perception of Healthcare Quality, Patient Satisfaction & Patient Trust

Authors

First Name

Soma

Last Name

Mohamed

MiddleName

Taha

Affiliation

Nursing Specialist in Conjunctivitis Minia Hospital, Egypt.

Email

-

City

-

Orcid

-

First Name

Sahar

Last Name

Morsy

MiddleName

Mohamed

Affiliation

Professor of Nursing Administration, Faculty of Nursing, Assuit University, Egypt.

Email

-

City

-

Orcid

-

First Name

Fatma

Last Name

Mohamed

MiddleName

Rushdy

Affiliation

Professor of Nursing Administration, Faculty of Nursing ,Assuit University, Egypt.

Email

-

City

-

Orcid

-

Volume

6

Article Issue

15

Related Issue

9062

Issue Date

2018-12-01

Receive Date

2019-11-17

Publish Date

2018-12-01

Page Start

78

Page End

85

Print ISSN

2314-8845

Online ISSN

2682-3799

Link

https://asnj.journals.ekb.eg/article_59654.html

Detail API

https://asnj.journals.ekb.eg/service?article_code=59654

Order

9

Type

Original Article

Type Code

1,040

Publication Type

Journal

Publication Title

Assiut Scientific Nursing Journal

Publication Link

https://asnj.journals.ekb.eg/

MainTitle

The Mediating Effect of Patient Satisfaction on the Patient's Perception of Healthcare Quality and Patient Trust

Details

Type

Article

Created At

22 Jan 2023