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188526

The Mediating Role of Employees' Negative Moods Between Bullying at Work and Organizational Citizenship Behavior Toward Individuals in Egyptian Hotels

Article

Last updated: 04 Jan 2025

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Tags

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Abstract

For all people, bullying always sparks unpleasant memories, especially at the workplace when employees may be regularly bullied "verbally/ non-verbally" regardless of their age and position. Such a phenomenon consequently affects the employee mood and creates counter organizational citizenship behaviors. This research aims at shedding light on the mediating role of employees' moods between bullying at work and organizational citizenship behavior in Egyptian hotels. A questionnaire was directed to a random sample of 383 workers in front of-house employees in five-star hotels in SharmElshiekh. The obtained data was analyzed statistically by smart PLS version 3. The research revealed a mediating role of employees' moods between bullying at work and organizational citizenship behavior in Egyptian hotels. The research recommends that hotels should accurately monitor the workplace bullying phenomenon among employees to avoid its exacerbating effects.

DOI

10.21608/jaauth.2021.83576.1198

Keywords

Employees' Moods, Bullying at Work, organizational citizenship behavior, Egyptian Hotels

Authors

First Name

Moataz bellah

Last Name

Ibrahim

MiddleName

-

Affiliation

Hotel studies Department, Faculty of Tourism and Hotels, Suez Canal University

Email

moataz.farid@tourism.suez.edu.eg

City

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Orcid

-

First Name

Sameh

Last Name

Fayyad

MiddleName

-

Affiliation

Hotels Studies Department, Faculty of Tourism and Hotels, Suez Canal University

Email

sameh.fayyad@tourism.suez.edu.eg

City

ismaillia

Orcid

0000-0001-6947-3146

Volume

20

Article Issue

4

Related Issue

25803

Issue Date

2021-06-01

Receive Date

2021-07-02

Publish Date

2021-06-01

Page Start

382

Page End

395

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_188526.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=188526

Order

15

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

The Mediating Role of Employees' Negative Moods Between Bullying at Work and Organizational Citizenship Behavior Toward Individuals in Egyptian Hotels

Details

Type

Article

Created At

22 Jan 2023