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130871

The Effect of Applying Technology at the Guest Room on the Guest's Choice of the Hotel: Applied to Luxor & Aswan Governorates’ Hotels

Article

Last updated: 24 Dec 2024

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Tags

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Abstract

 There has recently been a call for revisiting the effect of technology on guest experience in hotels. Technology has been gradually and usually applied to the hospitality industry. Hence, the present study identifies the effects of the agreement of the guest room technology adoption the perspective of hotel guests on their choice of the hotel. A questionnaire survey was adopted to collect data from guests in the four and five stars' hotels in Luxor and Aswan governorates to investigate the impacts of individual-level importance on the technology acceptance in guests' rooms. This study aims to investigate the special effects of advanced technology in hotels' rooms on guest loyalty. This study observed in-room technologies and identified the ones realized to be mission critical for the hotel guests. It also determined the differences in guest empowerment technology preferences and expectations across generations and travel frequency. Moreover, it investigated whether the quality of in-room technologies impressions guests' decision in choosing a hotel. The data were collected through personal meetings with the guests, hotels, as well as Google drive, hotels mails and social media. (500) questionnaires were distributed, only (428) samples were correctly ready to be analyzed. Important finding of this study was that a plurality of respondents informed that the availability of new guest-room technologies would favorably impact their decision to choose a hotel.

DOI

10.21608/jaauth.2020.48020.1087

Keywords

technology, Guests' rooms, Applying technology, Guest loyalty

Authors

First Name

Hany

Last Name

Kozmal

MiddleName

-

Affiliation

Associate prof and head department of hotel management the higher institute for tourism and hospitality management Egoth Luxor

Email

hany_atef2000@yahoo.com

City

Cairo

Orcid

-

First Name

Mahmoud

Last Name

Ahmed Mohamed Saleh

MiddleName

-

Affiliation

Hotel Management the Higher Institute for Tourism and Hospitality management Egoth Luxor.

Email

mahsaleh2020@gmail.com

City

-

Orcid

-

First Name

Maisa Fathey

Last Name

Abd El-latief

MiddleName

-

Affiliation

Hotel Management the Higher Institute for Tourism and Hospitality management Egoth Luxor.

Email

mf111@fayoum.edu.eg

City

fayoum

Orcid

-

Volume

20

Article Issue

1

Related Issue

21763

Issue Date

2021-06-01

Receive Date

2020-10-28

Publish Date

2021-06-01

Page Start

175

Page End

194

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_130871.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=130871

Order

10

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

The Effect of Applying Technology at the Guest Room on the Guest's Choice of the Hotel: Applied to Luxor & Aswan Governorates’ Hotels

Details

Type

Article

Created At

22 Jan 2023