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47389

EXPLORING THE ROLE OF HUMAN RESOURCE MANAGEMENT PRACTICES TO RETAIN RESORTS' EMPLOYEES

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Last updated: 22 Jan 2023

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Abstract

The aim of this study is to explore the relationship between human resource management practices (HRMPs) implemented at five- star resorts and employee job satisfaction, and measuring its effectiveness in retaining employees. These practices include: training & development, rewards & benefits, personal recognition, internal communication system, performance appraisal, and employee empowerment. Data were collected by developed questionnaire. Originally, 300 questionnaire forms were distributed among employees who are working in different departments of five-star resort hotels located in Hurghada and Sharm El-Sheikh. Only 214 questionnaires were returned giving a response rate of 71.3%. Data were statistically analyzed by using Pearson correlation coefficient and regression analysis. It is founded that all items of HRMPs are positively related to better employees' satisfaction and retention. Furthermore, three human HRMPs: Training & development, Performance appraisal, and Rewards & benefits are contributing strongly (adjusted R2 = 0.696) in enhancing retention of resorts' employees than the other three HRM practices. It is concluding that the ability of resort hotels to retain its employees could be elevated by adapting these practices

DOI

10.21608/thalexu.2016.47389

Keywords

Human Resource Management Practices, employees, retention, Satisfaction, Resorts

Authors

First Name

رانيا حافظ،

Last Name

تامر محمد

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Affiliation

جامعة الإسکندرية - کلية السياحة و الفنادق

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City

الإسکندریة

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Volume

13

Article Issue

13 - Issue 1

Related Issue

7248

Issue Date

2016-09-01

Receive Date

2019-09-08

Publish Date

2016-09-01

Page Start

164

Page End

183

Print ISSN

2314-7024

Online ISSN

2682-2180

Link

https://thalexu.journals.ekb.eg/article_47389.html

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https://thalexu.journals.ekb.eg/service?article_code=47389

Order

8

Type

المقالة الأصلية

Type Code

931

Publication Type

Journal

Publication Title

المجلة العلمية لکلية السياحة و الفنادق جامعة الأسکندرية

Publication Link

https://thalexu.journals.ekb.eg/

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Article

Created At

22 Jan 2023