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239778

The Effect of Corporate Social Responsibility on Job Satisfaction, Organizational Commitment and Turnover Intention in Fast-Food Restaurants in Egypt

Article

Last updated: 22 Jan 2023

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Abstract

The aim of this study was to look at the impact of the perceived corporate social responsibility (CSR) activities (i.e., environmental and social) on job satisfaction (JS), organizational commitment (OC) and turnover intention (TI) in fast food restaurants in Egypt. Adopting a quantitative approach, the author used a self-administrative questionnaire to collect data from a convenient sample of fast-food employees (n= 237). The analysis techniques included descriptive statistics and the structural equation modeling (SEM) was used to test the developed hypotheses. The findings exposed that the CSR perceived activities positively influenced JS (β=.25 and P<.01), and OC (β=.23 and P<.01) as well as the JS positively influenced OC (β1=.17 and P<.05). In addition, JS and OC negatively and significantly influenced TI) (β=-.27 and P>.05) and (β=-.22 and P<.01), respectively. However, CSR perceived activities negatively but not significantly influenced TI (β=-.18 and P>.05). This study fills the gap in the CSR knowledge in fast food and may guide future related research, as well as its findings may help fast food chains to consider more CSR activities in particular during crisis time, e.g. the current COVID19.

DOI

10.21608/ijthm.2022.239778

Keywords

CSR, organizational commitment, Turnover Intention, Egypt, fast-food restaurants

Authors

First Name

Ayman

Last Name

Abdelhakim

MiddleName

Safi

Affiliation

Faculty of Tourism and Hotels, Fayoum University, Egypt

Email

asf01@fayoum.edu.eg

City

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Orcid

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First Name

Youssef

Last Name

Agwa

MiddleName

Ibrahim

Affiliation

Higher Institute Of Tourism and Hotels (EGOTH) In Alexandria, Egypt

Email

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City

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Orcid

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Volume

5

Article Issue

1

Related Issue

29738

Issue Date

2022-06-01

Receive Date

2022-01-28

Publish Date

2022-06-01

Page Start

321

Page End

340

Print ISSN

2535-2318

Online ISSN

2682-3632

Link

https://ijthm.journals.ekb.eg/article_239778.html

Detail API

https://ijthm.journals.ekb.eg/service?article_code=239778

Order

13

Type

Original Article

Type Code

824

Publication Type

Journal

Publication Title

International Journal of Tourism and Hospitality Management

Publication Link

https://ijthm.journals.ekb.eg/

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Article

Created At

22 Jan 2023