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29027

An Application of the Theory of Planned Behavior to Predict the Behavior of International Fast Food Restaurants' Guests towards Negative Publicity

Article

Last updated: 04 Jan 2025

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Tags

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Abstract

Negative Publicity is the contrary publicity that an establishment may suffer, which may lead to potentially catastrophic consequences. It results in the distortion of the firm's reputation among its consumers and competitors. It may damages business. This research studies the impact of negative publicity of the international fast food restaurants' guests by applying the theory of planned behavior. Using structural equation modeling (SEM) to examine the data collected from a sample of 313 international fast food restaurants' guests. The results indicate that the final integrated model of the study explains 49% of the variance of the intention of international fast food restaurants' guests towards negative publicity and 5% of the variance of the behavior. Attitude, subjective Norms, perceived behavioral control would positively affect intention to visit the international fast-food restaurants that have negative publicity. Intention had a positive impact on behavior of international fast food restaurants' guests towards negative publicity. The results offer significant implications for international fast food management and are likely to stimulate further research in the area predicting the behavior of hospitality establishments' guests towards negative publicity.

DOI

10.21608/ijthm.2018.29027

Keywords

Theory of Planned Behavior, Negative Publicity, International Fast Food Restaurants, Attitude, Subjective Norms, Perceived behavioral control, Intention

Authors

First Name

Mohamed

Last Name

Ali

MiddleName

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Affiliation

Faculty of Tourism and Hotels, Minia University, Egypt

Email

mohammed.ahmed@mu.edu.eg

City

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Orcid

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Volume

1

Article Issue

2

Related Issue

5125

Issue Date

2018-12-01

Receive Date

2018-07-10

Publish Date

2018-12-01

Page Start

180

Page End

203

Print ISSN

2535-2318

Online ISSN

2682-3632

Link

https://ijthm.journals.ekb.eg/article_29027.html

Detail API

https://ijthm.journals.ekb.eg/service?article_code=29027

Order

8

Type

Original Article

Type Code

824

Publication Type

Journal

Publication Title

International Journal of Tourism and Hospitality Management

Publication Link

https://ijthm.journals.ekb.eg/

MainTitle

An Application of the Theory of Planned Behavior to Predict the Behavior of International Fast Food Restaurants' Guests towards Negative Publicity

Details

Type

Article

Created At

22 Jan 2023