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120265

What is the Level of Customers' Trust in the Safety of Food and Beverage Labels at Egyptian Hotels?

Article

Last updated: 24 Dec 2024

Subjects

-

Tags

Hospitality

Abstract

The aim of the current paper is to investigate the level of customers' trust in the safety of food and beverage labels at Egyptian hotels. Descriptive approach was used.  Data was represented by customers' opinions through a questionnaire. There is a difficulty in identifying the members of the population. Therefore, it is suitable to choose a non-probability sample such as a convenience sample. The stratified sample has included 492 tourists who visited the hotels of Cairo, Luxor and Aswan in Egypt. The findings revealed that the overall evaluation of customer's trust in foods served at the hotels of Cairo, Luxor and Aswan came at a high level (4.04) and SD= 0.14. Therefore, the coefficient of variance is 0.03 %. In addition, the customer's trust is significantly different according to city, nationality, gender, age, marital status, and educational level at a significant level (0.05), while there is no statistically significant difference according to the family size factor. Moreover, the customer's trust is significant correlated with the perceived quality (r = 0.794), behavioral attitudes (r = 0.104), subjective norms (r = 0.426) and perceived behavioral control (r = 0.192). There is no significant correlation with behavioral intention. Finally, there is a positive correlation between customers' purchase intention and subjective norms (r = 0.126). Finally, the paper concludes with a set of recommendations including Egyptian hotels dependence on food products from accredited international organizations, increasing organic foods, and merging them in the hotel's marketing plan.

DOI

10.21608/ijhth.2020.120265

Keywords

customer trust, Food Labels, perceived quality, Behavioral Intention, Subjective Norms, Perceived behavioral control

Authors

First Name

Mohamed

Last Name

Abdelmawgoud

MiddleName

T. A.

Affiliation

-

Email

-

City

-

Orcid

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First Name

Wael

Last Name

Abdelnaby

MiddleName

Mohamed

Affiliation

-

Email

-

City

-

Orcid

-

Volume

14

Article Issue

1

Related Issue

15302

Issue Date

2020-06-01

Receive Date

2020-10-24

Publish Date

2020-06-01

Page Start

35

Page End

51

Print ISSN

2636-4131

Online ISSN

2636-414X

Link

https://ijhth.journals.ekb.eg/article_120265.html

Detail API

https://ijhth.journals.ekb.eg/service?article_code=120265

Order

3

Type

Original Research Articles

Type Code

806

Publication Type

Journal

Publication Title

International Journal of Heritage, Tourism and Hospitality

Publication Link

https://ijhth.journals.ekb.eg/

MainTitle

What is the Level of Customers' Trust in the Safety of Food and Beverage Labels at Egyptian Hotels?

Details

Type

Article

Created At

22 Jan 2023