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31992

Evaluation of Housekeeping Quality Service in Egyptian Hospitals: Public vs Private

Article

Last updated: 04 Jan 2025

Subjects

-

Tags

Hospitality

Abstract

Housekeeping services in a hospital is entrusted with maintaining a hygienic and clean hospital environment conducive to patient care. Housekeeping services have a direct effect on the health, comfort and morale of the patient, staff and visitors, hence is also an important public relations variable. The study was conducted on a sample of sixteen hospitals in Egypt. The chosen of hospitals was due to Public Vs private hospitals accordance to variety of the locations in Cairo, Luxor and Aswan, 500 questionnaires collected from the patients and their families through the period of May to August 2018. 421 of them were valid with rate 84.2% in the investigated hospitals. The aim of the questionnaire is to assess the level of housekeeping services and personal hygiene habits as well as their effects on patients' satisfaction. Most of the governmental hospitals being surveyed highlighted that room cleaning producers employees do and room cleaning bathroom producers employees do are still below the desired standard. Besides, housekeeping managerial skills in governmental hospitals are poor. On the other side, results obtained from the private hospitals highlighted that the applicable housekeeping procedures are more positive than proactive. Specific recommendations were suggested concerning the issue being researched.  

DOI

10.21608/ijhth.2019.31992

Keywords

Good housekeeping, Environmental cleaning, patient and hospital

Authors

First Name

Ayda

Last Name

Saber

MiddleName

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Affiliation

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Email

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City

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Orcid

-

First Name

Sanaa

Last Name

Hamed

MiddleName

-

Affiliation

-

Email

-

City

-

Orcid

-

Volume

12

Article Issue

2

Related Issue

5389

Issue Date

2018-09-01

Receive Date

2019-05-16

Publish Date

2018-09-01

Page Start

241

Page End

264

Print ISSN

2636-4131

Online ISSN

2636-414X

Link

https://ijhth.journals.ekb.eg/article_31992.html

Detail API

https://ijhth.journals.ekb.eg/service?article_code=31992

Order

16

Type

Original Article

Type Code

804

Publication Type

Journal

Publication Title

International Journal of Heritage, Tourism and Hospitality

Publication Link

https://ijhth.journals.ekb.eg/

MainTitle

Evaluation of Housekeeping Quality Service in Egyptian Hospitals: Public vs Private

Details

Type

Article

Created At

22 Jan 2023