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198467

Effect of Communication Skills Training Program for Head Nurses on Interpersonal Relations and Nurses' Organizational Commitment

Article

Last updated: 03 Jan 2025

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Abstract

Background: Nurses are the most precious assets of any health-care institution, thus it's critical to understand their behavior. In this regard, the present study was carried out in order to examine the effect of communication skills training program for head nurses on interpersonal relations and nurses' organizational commitment. This study was carried out at Zagazig University Hospitals, using quasi experimental design. A convenience sample of 50 head nurses and simple random sample of 221 staff nurse from the previously mentioned setting. Tools:  A questionnaire sheet was used to collect data for this study that was composed of three parts; Organization Communication Questionnaire, Fundamental interpersonal relation orientation - behavior questionnaires and organizational commitment scale. Results revealed that there was significant improvement in head nurses' communication skills mean score after the program implementation (P < 0.01). As well, there was statistically significant enhancement in their interpersonal relations with nurses mean score (P < 0.01). Additionally, there was a statistically significant improvement in nurses' organizational commitment after the program implementation (P < 0.01). Conclusion: communication skills training program for head nurses is effective in improving interpersonal relations and commitment of their nurses. Recommendation: hospital administration should establish training activities to offer nurses with key skills such as active listening, accurate feedback, and problem-solving techniques.

DOI

10.21608/ejhc.2021.198467

Keywords

communication, interpersonal relations, organizational commitment, Head Nurses, Staff nurses

Authors

First Name

Maha

Last Name

Abdeen Abdeen

MiddleName

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Affiliation

Assistant professors, Nursing Administration, Faculty of Nursing, Zagazig University, Egypt

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First Name

Wafaa

Last Name

Mustafa Mohamed

MiddleName

-

Affiliation

Assistant professors, Nursing Administration, Faculty of Nursing, Zagazig University, Egypt

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Volume

12

Article Issue

3

Related Issue

26508

Issue Date

2021-09-01

Receive Date

2021-10-06

Publish Date

2021-09-01

Page Start

1,574

Page End

1,586

Print ISSN

1687-9546

Online ISSN

3009-6766

Link

https://ejhc.journals.ekb.eg/article_198467.html

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https://ejhc.journals.ekb.eg/service?article_code=198467

Order

98

Type

Original Article

Type Code

631

Publication Type

Journal

Publication Title

Egyptian Journal of Health Care

Publication Link

https://ejhc.journals.ekb.eg/

MainTitle

Effect of Communication Skills Training Program for Head Nurses on Interpersonal Relations and Nurses' Organizational Commitment

Details

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Article

Created At

22 Jan 2023